Current Pethealth Status Page Incidents

IDENTIFIED: Advanced Scheduling: "Create Intake" button removed from appointment Summary tab

Last Updated At: 2024-05-02 14:51:08 ET

IDENTIFIED: File uploads for multiple-animal operations

Last Updated At: 2024-05-02 14:50:52 ET

IDENTIFIED: PetPoint to Adopt-a-Pet auto-uploads technical issue

Last Updated At: 2024-05-02 14:50:28 ET

MONITORING: PetPoint Large Multi-Animal Operations

Last Updated At: 2024-05-02 14:49:37 ET

IDENTIFIED: Animal Photos: Issues around animal photo visibility after upload

Last Updated At: 2024-05-02 14:47:28 ET

MONITORING: Petfinder Auto-Uploads: Delays in Petfinder's animal import system

Last Updated At: 2024-04-29 13:33:09 ET

PetPoint Support

Contact Support		Other Questions
The Pethealth Technical Support staff are available to assist you with your PetPoint needs Monday through Friday from 9:00 am - 6:00 pm ET (excluding US holidays). You can contact Support for non-outage related questions using the Contact Support button below.		Pethealth Community is an online community allowing you, our PetPoint clients to communicate directly with each other, access a vast library of PetPoint information, and connect with our PetPoint technical support staff.

After hours support is available for our PetPoint Enhanced Support clients for emergencies. Emergency Support allows an Enhanced Support organization to call a Support Specialist after hours, if the database is down or is having an issue that is impeding that organization from entering data into PetPoint. This line is monitored outside our standard business hours and on all major holidays and is not intended for basic How-To style inquiries. This number is the same number used by Enhanced Support clients during normal business hours, which is displayed on the Contact Support Form in Community.		You can access Community through PetPoint by going to Support > Community or by clicking on the button above. Pethealth Community is a living thing. We will periodically introduce and integrate new components and functionality to improve your experience.
To access the standard non-outage support form or Pethealth Community, you will be asked to log in to PetPoint using your PetPoint credentials before being redirected to Community

We recommend that you view the Pethealth Status Page prior to reporting an outage. The Pethealth Status Page current incidents are listed at the top of this page as well. The PetPoint technical support staff have procedures to update this page as soon as possible to ensure that our shelter and clinic partners are notified of any technical issues currently effecting PetPoint. On this page, you can also sign up to receive emails and text messages when an incident report is created and any status of the incident updates are made.

Notify Support of a PetPoint Unidentified Outage

Please use the form below to submit PetPoint system wide outages that have not been identified on the Pethealth Status Page. The Pethealth Status Page current incidents are listed at the top of this page as well.

Organization/Clinic *

Contact Name *

Contact Email *

Contact Phone *

Software Product *

ShelterID *

What is your support question related to? *

Subject *

Please describe the issue, providing as much detail as possible. *

To prevent automated spam submissions, we require you to enter the words "I Agree" followed by the current Year-Month-Day. Example "I Agree 2023-03-01"

Confirmation:

_{* Indicates a required field.}

EVE for Clinics Support

Please use the form below to submit an Eve for Clinics system wide outage that has not been identified on the Pethealth Status Page. The Pethealth Status Page current incidents are listed at the top of this page as well.